Board of REALTORS Complaint Process:

This one page graphic will give you an overview of the process used by the Board of REALTORS when a complaint is received.

Dispute Resolution System Forms & Brochures:

Buyers or sellers who want to resolve differences among themselves or with a REALTOR can take advantage of the Berkshire County Board of REALTORS® endorsed dispute resolution system. This process is administered through our partner, The Berkshire Regional Housing Authority in Pittsfield, MA. The system aids in the settlement of differences between sellers and buyers, and between consumers and real estate practitioners, through mediation rather than costly and time-consuming litigation.  The housing authority sets their own fees for this process.

Mediation:

Mediation is our preferred method of dispute resolution. All local REALTOR® associations must, as a benefit of membership, offer the ability to mediate contractual disputes and resolve claims of unethical conduct.  Mediation involves the skillful intervention of a third-party professional to help resolve disputes that arise between two or more parties.  We have trained volunteers who administer this mediation meeting and seek to bring all parties together in finding a swift and equitable solution.  We offer this service at no cost.

Code of Ethics:

REALTORS® have voluntarily agreed to abide by a Code of Ethics, for professionalism and protection of the public.