Professional Standards: Enforce REALTOR® Principles and Standards.
Professional Standards Tribunal Training:
Annually the Board offers a session for members interested in serving on the Professional Standards or Grievance Committees. The training covers the ethics and arbitration process for volunteers and highlights examples from the initial filing of a complaint to the appeal process. All members are encouraged and welcome to attend.
Completion of this training qualifies you to serve on Pro Standards, Grievance, or Appeal Committees (panels that enforce the Code of Ethics and handle the arbitration of business disputes).
Training is required every 2 years and includes the concepts of due process, hearing procedures, findings of fact, decision rendering and the Code of Ethics.
To find out our next scheduled Professional Standards Tribunal Training, visit our Events Calendar.
Downloadable Resources:
- Code Of Ethics Brochure (pdf)
- View the Code of Ethics in other Languages
- Code of Ethics Recent Changes
Click for more information on REALTOR Arbitration
Professional Standards: Case Interpretation – Article 1
Each week, we’ll provide you with a case interpretation of an Article from the Code of Ethics and Standards of Practice of the National Association of REALTORS. Let us know what you think! Case #1-5: Promotion of Client’s Interests (Originally Case #7-6. Revised May, 1988. Transferred to Article 1 November, 1994.) Client A gave an …Professional Standards Tribunal Training – April 5th
Are you interested in learning more about the Code of Ethics processing of ethics complaints and arbitration matters? Are you a member of the Grievance Committee, Boards of Directors or the Professional Standards Committee who hasn’t attended training since 2016? Then this is the class for you! Sandy and Sue will guide you, with hands-on …Pathways to Professionalism: Respect for Property [2 of 4]
In the last REcap, we shared the Pathways to Professionalism: Respect for Peers. This week, we’d like to remind you about Respect for Property. We will feature one each week, or you can review all now online. These simple steps can help ensure that we are all helping to secure and safeguard the properties we …Code of Ethics Case Study: Article 6
The Code of Ethics of the National Association of REALTORS is what sets you, as REALTOR, apart from real estate licensees. By becoming a member, you have agreed to be bound by a higher standard of practice. In this post, we’ll read case study about Article 6, which covers commission, rebate or profit from expenditures …Code of Ethics Case Study: Article 4
Article 4 of the Code of Ethics of the National Association of Realtors®, covers the Realtors® responsibility, when buying or selling, to make their position in the transaction or interest known. Specifically, Article 4 reads as follows: Realtors® shall not acquire an interest in or buy or present offers from themselves, any member of their …Code of Ethics Case Study – Article 3
Article 3 of the Code of Ethics and Arbitration Manual of the National Association of REALTORS covers the REALTOR obligation to cooperate with other real estate professionals to advance the client’s best interests. The exact wording is as follows: Article 3 – REALTORS shall cooperate with other brokers except when cooperation is not in the …Code of Ethics Case Study – Article 2
Article 2 of the Code of Ethics and Arbitration Manual of the National Association of REALTORS® outlines your duties to Clients and Customers with respect to exaggeration, misrepresentation or concealment of pertinent facts relating to a property or transaction. Specifically, this Article states: REALTORS® shall avoid exaggeration, misrepresentation, or concealment of pertinent facts relating to …Professional Standards Case Study – Article 1
Article 1 of the Code of Ethics and Standards of Practice of the National Association of REALTORS® covers the basic obligation to treat all parties honestly. Specifically, here’s what Article 1 says: When representing a buyer, seller, landlord, tenant, or other client as an agent, REALTORS® pledge themselves to protect and promote the interests of …Ombudsman Procedures
The Board of Directors adopted new Ombudsman procedures, so that we can ensure compliance with National mandates. The Professional Standards Committee Chair Sherry Street and Professional Standard Certified Administrators Sue O’Brien and Sandy Carroll developed the policies to work most effectively in the Berkshire marketplace. The Ombudsman Program, in its simplest definition is informal telephone …Living Above the Code: Pathways to Professionalism
As a REALTOR family, we all know that the Code of Ethics is seventeen Articles that raise the bar of professionalism we offer to our customers and clients. The Code is broken into three main categories: Duties to Clients and Customers; Duties to the Public and last but not least, Duties to REALTORS. It is …
