We’re here to help!

In this section of the website, we have several areas for your assistance in using the Multiple Listing Service software, FlexMLS, from the provider FBS Data Systems. We will also post updates on this page as relevant assistance becomes available.

Technical Support

Board Office Support:	Flex Technical Support:
Phone: 1-413-442-8049	Phone: 1-888-525-4747
Support@BerkshireRealtors.com	Support@Flexmls.com

On-line Help Feature

Wherever you are in the software system, you will find a “help” button in the top right hand corner of the screen. This help button is related directly to the page you are on and gives you information about the task you are attempting to complete.

You will also find a “help” button masked as a question mark with a circle around it, this will give you additional information about the specific field into which you are entering.

Printable Manuals

The Manuals and Tutorials are offered in PDF format below and can be easily printed for those preferring a hard copy version. The most recently updated Manuals and Tutorials are also found when logged into FlexMLS by clicking User Guides under the Help button at the top right hand corner of the screen.

• Listing Maintenance
• Searching
• Search Results
• Daily Functions
• Contacts
• Statistics
• Preferences
• FlexMLS Forms Help
• Comparable Market Analysis
• Custom Reports
• FlexMLS PC
• FlexMLS Mobile
• Frequently Asked Questions

Video Tutorials

In addition, FlexMLS has provided computerized Tutorials where you can chose a “lesson” and run a video guide to walk you through, click-by-click, each function of the system. The following video tutorials are currently available and are found when logged into FlexMLS by clicking Video Tutorials under the Help button at the top right hand corner of the screen.