Pro. Standards

Professional Standards: Enforce REALTOR® Principles and Standards.


Professional Standards Tribunal Training:

Annually the Board offers a session for members interested in serving on the Professional Standards or Grievance Committees. The training covers the ethics and arbitration process for volunteers and highlights examples from the initial filing of a complaint to the appeal process. All members are encouraged and welcome to attend. 

Completion of this training qualifies you to serve on Pro Standards, Grievance, or Appeal Committees (panels that enforce the Code of Ethics and handle the arbitration of business disputes). 

Training is required every 2 years and includes the concepts of due process, hearing procedures, findings of fact, decision rendering and the Code of Ethics. 

To find out our next scheduled Professional Standards Tribunal Training, visit our Events Calendar.



Downloadable Resources:

Click for more information on REALTOR Arbitration



Professional Standards Tribunal Training – April 5th

Are you interested in learning more about the Code of Ethics processing of ethics complaints and arbitration matters?  Are you a member of the Grievance Committee, Boards of Directors or the Professional Standards Committee who hasn’t attended training since 2016?  Then this is the class for you! Sandy and Sue will guide you, with hands-on

Code of Ethics Case Study: Article 6

The Code of Ethics of the National Association of REALTORS is what sets you, as REALTOR, apart from real estate licensees.  By becoming a member, you have agreed to be bound by a higher standard of practice.  In this post, we’ll read case study about Article 6, which covers commission, rebate or profit from expenditures

Code of Ethics Case Study – Article 3

Article 3 of the Code of Ethics and Arbitration Manual of the National Association of REALTORS covers the REALTOR obligation to cooperate with other real estate professionals to advance the client’s best interests.  The exact wording is as follows: Article 3 – REALTORS shall cooperate with other brokers except when cooperation is not in the

Code of Ethics Case Study – Article 2

Article 2 of the Code of Ethics and Arbitration Manual of the National Association of REALTORS® outlines your duties to Clients and Customers with respect to exaggeration, misrepresentation or concealment of pertinent facts relating to a property or transaction.  Specifically, this Article states: REALTORS® shall avoid exaggeration, misrepresentation, or concealment of pertinent facts relating to

Professional Standards Case Study – Article 1

Article 1 of the Code of Ethics and Standards of Practice of the National Association of REALTORS® covers the basic obligation to treat all parties honestly. Specifically, here’s what Article 1 says: When representing a buyer, seller, landlord, tenant, or other client as an agent, REALTORS® pledge themselves to protect and promote the interests of

Ombudsman Procedures

The Board of Directors adopted new Ombudsman procedures, so that we can ensure compliance with National mandates.  The Professional Standards Committee Chair Sherry Street and Professional Standard Certified Administrators Sue O’Brien and Sandy Carroll developed the policies to work most effectively in the Berkshire marketplace. The Ombudsman Program, in its simplest definition is informal telephone
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