One quick step to making a professional phone call / text is to identify yourself. It may sound obvious but identify yourself immediately so the other person has a frame of reference and can put you into context with the situation. Even via text, a quick, “Hi Joe, this is So and So from Yadda Yadda Realty. I am looking to show 123 main street tomorrow at 2 p.m.” PERFECT! Identifying yourself will leave the recipient with no doubt that you have contacted them in a professional capacity. We’ve had numerous reports from frustrated listing brokers who weren’t aware they were speaking with, making appointments with and in some cases showing properties to other find the appointment was with another REALTOR! Just a simple reminder that professionalism matters! Thank you.