Professional Staff

Our mission is simple … to make your business life easier and more productive. That’s the whole shebang!  Equally as quick with a laugh as with professional, top-notch services, we pride ourselves on being your best business resource in the real estate industry. The rest of what we do ‘behind the scenes’ is geared to making your professional association relevant today and tomorrow. If you need anything, please call Sandy, Sue or Linda – we are happy to help!


Sandra J. Carroll, Chief Executive Officer

Sandy Carroll is the Chief Executive Officer of the Board of REALTORS® and the Multiple Listing Service and has been with the organization since 1995. Her aim is to create an environment where Berkshire REALTORS can thrive and excel in their profession, in an ethical and professional manner.

Since joining the association, she has served in many capacities on the state and national level. In the area of association management, past service includes two terms as Chair of the Massachusetts Association Executives Committee, two terms as Chair of the New England Association Executives Conference was one of only 20 Association Executives nationwide to hold at seat on the National’s Association Executives Committee. Sandy was awarded the Omega Tau Rho Medallion of Service in 2009.

Sandy was chosen as a speaker for the joint US / Canada Association Executives Institute in Vancouver, where she spoke on the topic ‘How to Survive and Thrive’ before her peers in North America. At the state level, Sandy Carroll served on the Agency Implementation Committees, Technology Committee, Issues Grass-roots Work Group, Electronic Forms Workgroup, Professional Standards Committee, Online Education PAG and was the Association Executive Liaison serving on the Massachusetts Association of REALTORS® Executive Committee. She has earned her RCE (Realtor® Certified Executive) Designation, ePro Management (Internet Professional Designation), ITI (Instructors Training Institute Designation) and is a certified Professional Standards Administrator. for Sandy Carroll,
Chief Executive Officer 413-442-809 x 11

Find Sandy on: Facebook | LinkedIn


Sue O’Brien, Member Services Administrator

Sue O’Brien has been with the Board since 1998 and handles member inquiries and support, MLS oversight and one-on-one training.  In addition to her duties overseeing finance, Sue has also been certified as a Professional Standards Administrator and handles the processing of Ethics Complaints, the Arbitration of Business Disputes and Requests for Mediation. She interacts with state legal counsel to ensure the Berkshires are in compliance with NAR regulations and in providing fair and lawful hearings on matters relevant to the Code of Ethics.

Sue is the staff liaison for Grievance & Professional Standards Committees as well as the REACT, Real Estate Agent’s Charitable Taskforce. for Sue O’Brien,
Member Services Administrator 413-442-8049 x 10

Find Sue on: Facebook | LinkedIn 


Linda Buttlieri, Member Services Coordinator

Linda began her career with the Board of REALTORS in 2015, having come to us with a host of office and administrative experience under her belt, awesome references and great personality.  Linda is responsible to manage MLS operations, day-to-day billing, IDX implementation as well as membership tracking.  She will serve, as we all do, to provide excellent member support and tech support for our membership.  She is on hand to assist with preparation of education, events and manage general office tasks. for Linda Buttlieri,
Member Services Coordinator, 413-442-8049 x 12

Find Linda on Facebook |