The Board of Directors adopted new Ombudsman procedures, so that we can ensure compliance with National mandates. The Professional Standards Committee Chair Sherry Street and Professional Standard Certified Administrators Sue O’Brien and Sandy Carroll developed the policies to work most effectively in the Berkshire marketplace. The Ombudsman Program, in its simplest definition is informal telephone mediation. In some cases it can address and solve minor complaints from the public. It can also solve inter-REALTOR® conflicts before they become serious problems. Like a mediator, an ombudsman is an optional service that the association provides to help parties find solutions to conflicts If, after reading through the Ombudsman Procedures and responsibilities, you think you’d like to be considered in this role, please complete the online form below. Thank you!